Of course, buying a mattress in a regular store or online shop has its strengths and weaknesses. Are you still confused about what the difference is? Below is a comparison of buying mattresses in regular stores and online stores, especially for decoration.
Buy a mattress at Decorma | Buy a mattress at a regular store | |
Try before you buy | There is no place to try the mattress directly first.However, you can try it in the shop and buy it at decorum | Mattresses can be tried in stores, but the options offered are usually limited. |
Level of satisfaction | Very high customer satisfaction when buying mattresses at online stores | Customers are also very happy with the purchase of mattresses at the store. |
price | Mattresses are cheap because there are few intermediaries | Mattress prices are more expensive as ordinary stores have to increase costs showroom, Operation, etc. |
Mattress option | The types of mattresses on sale are usually more diverse and have better specifications in terms of size and material, up to the degree of softness of the mattress. | Due to limited space, there are few types of mattresses to sell and it is difficult to compare customers. |
delivery | Decorma offers free delivery to the Jabot Detabek area | Shipping from regular stores usually costs a fair amount of shipping. |
Disposal of old mattress | Decorma can help get rid of your old mattress for free | Most regular stores do not offer disposal services for old mattresses |
Easy mattress return | With a 14-day warranty, you can return the mattress if you are not satisfied | Not many stores offer satisfaction guarantees and mattress returns to their customers |
Mattress return fee | In the Jabo de Tabek area, you can return the mattress free of charge (if you are not satisfied). | If you want to return the mattress, there is usually an additional charge at regular stores |
Ease of shopping | Online shopping can be done anytime, anywhere, so it's much easier and more convenient | To shop at a regular store, you need to allocate time to go to the store |
Pressure from the shopkeeper | You can easily find the product that suits you without the pressure from the shop owner. | When you are in the store, you are usually served by a store owner who may force you to buy the product |
Personal assistance | No one offers you direct service when shopping online.However, you can find very complete information in the decorum article | When shopping at the store, you can ask the store owner directly for all your confusion |
customer service | Online services are very responsive and ready to run.You can contact us by email or phone | In a normal store, you need to go directly to the store to get service or ask questions. |
Warranty | In addition to the factory mattress, Decorma also offers a 14-day satisfaction guarantee. | Regular stores only offer manufacturer mattresses |
Satisfaction with mattress purchase
Today, many people believe that buying a mattress online is risky and frustrating. This may be based on concerns about not trying the mattress first.
However, in reality, customer satisfaction for online shopping and in-store shopping is about the same. Suitable if the customer has tried the mattress in the store or has not tried it at all. For example, reading information available on the Internet allows customers to make their own choices.
Trying a mattress in the store doesn't make much difference
So why do you think it doesn't make a big difference in customer satisfaction if you try a mattress in the store before you buy? Here are some reasons:
All mattresses are different
If you buy a mattress at the store, you may find a mattress that is a little different from the one at the store. The types of mattresses are the same, but there may be some abnormalities in how the mattresses are made. Especially for memory foam and latex mattresses Feeling If you try it at the store, it may be different if you get it at home.
The mattress I tried at the store may have been immersive
Depending on the number of people who have tried the mattress, the mattress in the store may be full. Mattresses that are still in good condition may feel stronger than underwater mattresses.
If you try a mattress that is still in good condition, you may think that it can withstand exactly the same level of softness for a very long time. Customers can be disappointed if the mattress softens as it continues to sink.
Not enough time to try a mattress in the store
I haven't tried it for a long time, so trying a mattress in the store may give you a different impression. In addition, trying a mattress in a store can be often distracting, such as the presence of other customers or the persuasion of the store owner. This distraction can be confusing when customers make choices.
Room temperature can affect the condition of the mattress
Temperature or air temperature can affect foam, especially memory foam. Mattresses tend to be stiff when the temperature is low. Conversely, the warmer the temperature, the softer the mattress.
If the store you go to has a different temperature than the room temperature in your bedroom, the mattress may have a slightly different level of softness when you bring it to your home bed. not.
Mattress price comparison
In general, mattresses purchased in stores are more expensive than mattresses purchased online or via the internet. One of the reasons is that in-store mattresses require showroom costs, operating costs, employees, etc., starting with the rental of the place.
Mattress delivery (delivery)
Of course, mattress delivery varies from store to store. Some shipping costs an additional fee. However, for decoration, mattress delivery is free throughout Jabodetabek.
Mattress shipping
We typically provide delivery services to our customers in both regular stores and online stores. However, free shipping is generally offered at online shops.
Easy mattress return
Of course, every store, whether it's an online store or a convenience store, has a different mattress return policy. Mattresses sold in online stores typically send a courier to the customer's home, transport the mattress and return it.
However, some stores require customers to send their mattresses to the store themselves. Of course, this can be difficult for the customer. Especially for customers who do not know how to pack products as large as a mattress, the return cost is quite high.
If the mattress you return is defective or dirty, each shop reserves the right to handle it at its sole discretion. For example, the store does not give a full refund.
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This is a comparison of buying a mattress from an online store and a regular store. You can try the mattress in the store first and buy it at decorum. Especially because the price is cheaper than ordinary shops. In addition to that, delivery to the Jabodetabek area is also free and the decoration will help get rid of the old mattress.
Source : https://www.dekoruma.com/artikel/15502/beli-kasur-online
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